PUBLIC OFFER AGREEMENT

OF THE ONLINE STORE «STEELARTKYIV.COM»

SECTION 1. GENERAL PROVISIONS
1.1. This document constitutes a public oIer (hereinafter — the “Agreement”) pursuant
to Articles 633 and 641 of the Civil Code of Ukraine and the Law of Ukraine “On
Electronic Commerce” No. 675-VIII dated September 3, 2015.
1.2. Seller — Individual Entrepreneur Tatosyan Naira (hereinafter — the “Seller”), owner
of the online store SteelArtKyiv, operated through the website steelartkyiv.com
(hereinafter — the “Website”).
1.3. Buyer — any legally capable natural person or legal entity that has eIected
Acceptance of this OIer.
1.4. Acceptance — the full and unconditional acceptance of the terms and conditions
of this Agreement by placing and confirming an order on the Website. By eIecting
Acceptance, the Buyer confirms that they have read and fully agree to the terms of this
Agreement.
1.5. This Agreement shall apply uniformly to all Buyers irrespective of their legal status
(natural person, legal entity, or individual entrepreneur) in accordance with Article 633
of the Civil Code of Ukraine.
1.6. The Seller reserves the right to amend the terms of this Agreement without prior
notice. The current version of the Agreement shall at all times be published on the
Website. Orders placed prior to any amendments entering into force shall be fulfilled
under the terms in eIect at the time of their placement.

SECTION 2. SUBJECT MATTER OF THE AGREEMENT
2.1. The Seller undertakes to transfer title to the following goods to the Buyer: metal
scale models of military equipment and display stands, laser-engraved products, and
other goods listed on the Website; and the Buyer undertakes to accept and pay for such
goods in accordance with the terms of this Agreement.
2.2. The designation, specifications, price, and quantity of the goods shall be
determined by the Buyer when placing an order via the shopping cart on the Website.
2.3. The Seller warrants that all goods are either manufactured by the Seller or lawfully
acquired, are free from encumbrances or third-party claims, and conform to the
descriptions published on the Website.
2.4. Product images on the Website are provided for illustrative purposes only. Minor
variations in color, texture, or detail of the final product compared to the images shall
not constitute grounds for a claim by the Buyer where such variations are attributable to
the properties of the material (metal, laser engraving) or the Buyer’s display settings.
2.5. The manufacturing and dispatch lead time shall be no less than five (5) business
days from the date of payment confirmation, unless otherwise agreed on an individual
basis. The Seller reserves the right to extend the manufacturing lead time by notifying
the Buyer via email. In the case of bulk orders or additional engraving, the lead time may
be extended, and the Buyer shall be notified thereof by any available means.

SECTION 3. ORDER PLACEMENT PROCEDURE
3.1. Orders shall be placed on the Website in accordance with the following procedure:

• Selection of goods and their specifications (quantity, finish option);
• Adding goods to the shopping cart;
• Completion of the order form (first name, last name, contact telephone
  number, email address, delivery address);
• Selection of delivery method and payment option;
• Confirmation of the order and acceptance of the terms of this Agreement.
  

3.2. An order shall be deemed accepted from the moment the Buyer receives
confirmation to their email address or via SMS/messenger notification.
3.3. The Seller reserves the right to decline or cancel an order in the following
circumstances:

• The goods are out of stock;
• The Buyer’s details are found to be inaccurate or fraudulent;
• Delivery to the specified address is not possible;
• Fraudulent activity is suspected;
• The order originates from a country to which delivery cannot be eIected;
• The goods have been discontinued or are temporarily unavailable;
• A technical error in the price displayed on the Website has occurred (in
  such case, the Seller shall notify the Buyer and oIer the option to reorder at the correct
  price, or shall issue a full refund).

3.4. In the event of order cancellation after payment has been received, the Seller shall
refund the full amount within five (5) business days.

SECTION 4. PRICING AND PAYMENT TERMS
4.1. Prices for goods are listed on the Website in Ukrainian hryvnias (UAH) or US dollars
(USD) / euros (EUR) for international orders. The Seller is not registered as a VAT payer
under the applicable tax regime.
4.2. The price of the goods at the time of order confirmation is fixed and may not be
unilaterally modified after confirmation.
4.3. Available payment methods:
For customers in Ukraine:

• Bank card (Visa / Mastercard) via the LiqPay payment gateway;
• Apple Pay / Google Pay.
  

For international customers:

• Bank card (Visa / Mastercard) via the LiqPay payment gateway;
• Apple Pay / Google Pay.

4.4. Payment shall constitute confirmation of acceptance of the terms of this
Agreement.
4.5. The Seller does not store the Buyer’s payment card data. All payment processing is
carried out exclusively through secure third-party payment gateways. Apple Pay and
Google Pay serve as additional payment authorization methods through the respective
payment gateways.

SECTION 5. DELIVERY OF GOODS
5.1. Delivery shall be carried out by the following methods:

Within Ukraine: Nova Poshta (timelines and costs in accordance with the
carrier’s applicable tariIs); International delivery: Nova Poshta (timelines and costs vary by country of destination).

5.1(a). Dispatch of completed goods shall be made within three (3) business days
following manufacturing completion. The shipment tracking number shall be provided
to the Buyer via email or messenger.
5.2. Delivery timelines are estimates only and may vary depending on carrier capacity,
customs procedures, or force majeure events.
5.3. The risk of accidental loss or damage to the goods shall pass to the Buyer upon
handover of the goods to the carrier.
5.4. Upon receipt of the order, the Buyer is obligated to inspect the parcel in the
presence of the delivery service representative. Should any damage be identified, the
Buyer must draw up a damage report and notify the Seller within twenty-four (24) hours.
5.5. If the Buyer fails to collect the shipment within the stipulated period and it is
returned to the Seller, re-dispatch shall be made at the Buyer’s expense.
5.6. International orders. The Buyer assumes sole responsibility for the payment of
customs duties, taxes, and any other mandatory charges applicable in the country of
destination. The Seller shall bear no liability for delays caused by customs clearance
procedures.

SECTION 6. RETURNS AND EXCHANGES
6.1. Returns of goods of adequate quality are permitted within fourteen (14) calendar
days from the date of receipt, in accordance with the Law of Ukraine “On Consumer
Protection.”
For customers from EU/EEA countries, the right to return goods of adequate quality
applies within fourteen (14) calendar days from the date of receipt, in accordance with
EU Directive 2011/83 on consumer rights.
6.2. Conditions for returning goods of adequate quality:

• The goods have not been used;
• The original appearance, packaging, and completeness have been
  preserved;
• Proof of purchase is provided.
  

6.3. Goods manufactured to individual order (personalized engravings, custom models)
are not eligible for return or exchange, provided they conform to the agreed
specifications and are free from manufacturing defects.
6.4. In the event of receipt of goods of inadequate quality (manufacturing defect,
damage occurring during production), the Buyer shall be entitled to demand:

• Free rectification of the defect;
• Replacement of the goods;
• Full refund of the purchase price.
  

6.5. To initiate a return, the Buyer shall submit a written request to steelartkyiv@ukr.net,
including a description of the reason and photographs of the goods. The Seller shall
review the request within three (3) business days.
6.6. Return shipping costs for goods of adequate quality shall be borne by the Buyer.
Return shipping costs for goods of inadequate quality shall be borne by the Seller.
6.7. The Seller shall bear no liability for damage to goods sustained during delivery if the
Buyer failed to draw up a damage report in the presence of the delivery service
representative in accordance with Clause 5.4 of this Agreement.

SECTION 7. RIGHTS AND OBLIGATIONS OF THE PARTIES
7.1. The Seller undertakes to:

• Fulfill confirmed orders in a timely manner;
• Provide accurate and complete information about goods on the Website;
• Ensure the confidentiality of the Buyer’s personal data in accordance with
  the Personal Data Protection Policy;
• Notify the Buyer of any changes to order fulfillment timelines.

7.2. The Seller shall have the right to:

• Modify prices and the product range on the Website without prior notice;
• Decline to fulfill an order in the circumstances set out in Clause 3.3 of this
  Agreement;
• Engage third parties in the performance of obligations (delivery services,
  payment systems).
  

7.3. The Buyer undertakes to:

• Provide accurate information when placing an order;
• Pay for the order in a timely manner;
• Collect the order from the carrier in a timely manner;
• Refrain from using the goods in contravention of applicable law.
  

7.4. The Buyer shall have the right to:

• Receive information on the status of their order;
• Return or exchange goods in the cases set out in Section 6 of this
  Agreement;
• Contact customer support regarding any queries relating to an order.

SECTION 8. LIABILITY OF THE PARTIES AND LIMITATIONS
8.1. The Seller shall not be liable for:

• Delivery delays caused by delivery services, customs authorities, or force
  majeure events;
• Technical failures on the Website that are not attributable to the Seller’s
  fault;
• Acts or omissions of third-party payment systems;
• The Buyer’s use of goods for purposes contrary to applicable law;
• Non-delivery or delayed delivery resulting from the Buyer’s provision of an
  inaccurate or incomplete delivery address;
• The Buyer’s failure to receive order confirmations due to messages being
  filtered into a “Spam” folder.

8.2. The Seller’s total aggregate liability under this Agreement shall be limited to the
value of the specific order in respect of which the claim arises.
8.3. The Parties shall be released from liability for non-performance of their obligations
in the event of force majeure circumstances (acts of war, state of emergency, natural
disasters, actions of state authorities, etc.), duly confirmed in the prescribed manner.
The Seller undertakes to notify the Buyer of the occurrence of force majeure within three
(3) business days.

SECTION 9. INTELLECTUAL PROPERTY
9.1. All materials on the Website (texts, photographs, images, logos, and design) are the
intellectual property of the Seller or are used on lawful grounds.
9.2. Copying, reproduction, distribution, or any other use of Website materials without
the Seller’s prior written consent is prohibited.
9.3. The Buyer grants the Seller a royalty-free right to use anonymized reviews or reviews
signed with the Buyer’s first name only, as left on the Website, for marketing purposes.
The use of the Buyer’s full name or photograph in marketing materials shall only be
permitted with the Buyer’s separate written consent.

SECTION 10. PERSONAL DATA
10.1. The processing of the Buyer’s personal data shall be carried out in accordance
with the Personal Data Processing and Protection Policy published on the Website,
which forms an integral part of this Agreement.

SECTION 11. DISPUTE RESOLUTION
11.1. All disputes shall be resolved through negotiation. The Buyer shall submit a written
claim to steelartkyiv@ukr.net, and the Seller shall respond within ten (10) business
days.
11.2. In the event that no settlement is reached, the dispute shall be submitted to the
competent court at the Seller’s place of business in accordance with the legislation of
Ukraine.
11.3. Buyers who are consumers from EU member states have the right to refer disputes
to the EU Online Dispute Resolution (ODR) platform at: ec.europa.eu/consumers/odr.

SECTION 12. FINAL PROVISIONS
12.1. This Agreement shall enter into force upon the Buyer’s Acceptance and shall
remain in eIect until all obligations of the Parties have been fully performed.
12.2. The invalidity of any provision of this Agreement shall not aIect the validity of the
remaining provisions.
12.3. In matters not governed by this Agreement, the Parties shall be guided by the
applicable laws of Ukraine.

SECTION 13. RESTRICTIONS ON USE OF GOODS
13.1. The Store’s goods are decorative scale models intended exclusively for collecting,
decorative display, and educational purposes.
13.2. The Seller shall bear no liability for any use of the goods beyond their intended
purpose.
13.3. The resale of the Store’s goods as one’s own products or with concealment of their
true manufacturer — SteelArtKyiv — is prohibited.

SECTION 14. COPYRIGHT AND INTELLECTUAL PROPERTY PROTECTION
14.1. Copyright in the Products
All goods of the Store (metal scale models, display stands, and other goods listed on
the Website, laser-engraved products, their designs, drawings, assembly diagrams, and
engineering solutions) constitute objects of copyright and/or industrial design and are
owned by the Seller pursuant to the Law of Ukraine “On Copyright and Related Rights”
and the Law of Ukraine “On Protection of Rights to Industrial Designs.”
14.2. Prohibition of Reproduction and Counterfeiting
Without the Seller’s prior written consent, it is prohibited to:

• Copy, reproduce, or imitate the design, construction, or appearance of
  the Store’s goods, in whole or in part;
• Manufacture or arrange for the manufacture of identical or similar
  products based on the Store’s goods;
• Use the drawings, diagrams, dimensions, or technical solutions of the
  goods for one’s own production or for transfer to third parties;
• Scan the goods (3D scanning) for the purpose of reproduction or mass
  replication.

14.3. Prohibition of Commercial Use
It is prohibited to use the Store’s goods or images thereof for commercial purposes
without the Seller’s prior written consent, including:

• Reselling the goods as one’s own products or without indicating the
  SteelArtKyiv brand;
• Using photographs and videos of the goods to advertise third-party
  products or services;
• Posting images of the goods on marketplaces or social media in a manner
  that misleads as to the identity of the manufacturer.
  

14.4. Trademark Protection
The name SteelArtKyiv, its logo, and the Store’s corporate identity are objects of the
Seller’s copyright. Use of the name, logo, or any elements of the corporate identity
without the Seller’s prior written consent is prohibited.

14.5. Liability for Infringement
Upon discovery of any violations set out in this Section, the Seller shall have the right to:

• Demand the immediate cessation of the infringement;
• Claim damages, including loss of profits;
• Refer the matter to law enforcement authorities and/or courts;
• Publicly disclose the fact of the copyright infringement.
  

14.6. Reporting Infringements
Should the Buyer or any third party discover an instance of counterfeiting or unlawful
copying of the Store’s products, please report this to steelartkyiv@ukr.net. The Seller
guarantees the confidentiality of such communications.
Seller: Individual Entrepreneur Tatosyan Naira
Email: steelartkyiv@ukr.net
Website: steelartkyiv.com
EIective date: «» __ 2026 Version: 1.0